Retail Sales Support Specialist
Eteam Infoservices Private Limited Eteam Infoservices Private Limited Pensacola, FL Pensacola, FL Full-time Full-time $12.
81 - $15.
18 an hour $12.
81 - $15.
18 an hour Description:
SLSOPS:
Provides operational and support services to the entire sales organization which could include:
inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales method and policy development, quota setting, credit compliance, inventory management, work order accuracy, ad-hoc project management, merchandising of retail & third party sites and may also include advertising inventory management.
1-Uses multiple systems for purposes which may include:
to enter pre and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy.
2-May initiate new service order requests, coordinates and tracks product/service installation process.
3-Support and lead ad hoc projects generated by Cox Sales Channels.
4-Prepares reports as requested.
5-Educates customers on Cox products & services.
6-Meets or exceeds critical monthly performance standards including but not limited to:
data entry accuracy and productivity.
7-Draft routine client and/or customer correspondence.
8-Responds to questions, helps resolve problems, and directs calls to appropriate resources.
9-Completes special operational and client projects as assigned.
10-Acts as liaison and coordinator with other departments, outside vendors, and external customers.
11-Provides order activity updates to Sales Support Manager / or Supervisor.
12-May coordinate and process off-line orders coming through G2B, E-commerce, Friends and Family.
13-May act as back up phone support during periods of high call volume or point of contact for customers in the absence of the sales force.
14-May provide assistance conducting refresher training with existing Reps.
15-May coordinate with Courtesy Accounts for employees, property managers, VIPs, government officials and/or reciprocal agreements with other MSOs.
16-May assist in pre-sale planning activities and post-sale activities.
17-May coordinate sales project events and other activities with sales force.
18--- 19-Cox Business 20-May manage all orders from initial sale through installation and billing.
21-May interface with all areas of the installation process to ensure orders are completed by the delivery date.
22-May sell services to inbound-calling customers.
23-May assist with overflow call-handling duties for inbound retention, sales, etc.
24-Interfaces with field provisioning engineers to confirm delivery interval feasibility for off-net orders.
25-Works closely with local billing coordinators to ensure, sold, installed and billed revenues are accurate.
26--- 27-Cox Media 28-May prepare sales presentations, proposals, and media kits.
29-May pull qualitative research and assist in building and exporting advertising schedules.
30-Complete change orders, promotions/taggables paperwork and traffic instructions.
Typical Training / Experience - HS diploma, GED or relevant work experience; Specialized skill training/certification may be required; 2-5 years of experience in area of responsibility required Dept/Org Scope & Impact - Fully functioning support role having greater responsibility to perform all (or most) most of the standard work within the function; moderate impact to the department Problem Complexity - Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex; Refers complex, unusual problems to supervisor/manager Autonomy - Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques; Work typically involves regular review of output by a senior coworker or supervisor/manager Knowledge - Demonstrates basic knowledge of a technical or specialty area; Readily learns and applies new information/concept in area of practice Additional Information:
HYBRID ROLE 2-3 days monthly onsite Target Years of
Experience:
2-3 years Monday - Friday 8A - 5P Job Type:
Full-time Salary:
$12.
81 - $15.
18 per hour Schedule:
Monday to Friday Ability to commute/relocate:
Pensacola, FL 32514:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Sales:
3 years (Preferred) Work Location:
In person Additional Information:
HYBRID ROLE 2-3 days monthly onsite Target Years of
Experience:
2-3 years Monday - Friday 8A - 5P.
Estimated Salary: $20 to $28 per hour based on qualifications.
81 - $15.
18 an hour $12.
81 - $15.
18 an hour Description:
SLSOPS:
Provides operational and support services to the entire sales organization which could include:
inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analysis, sales method and policy development, quota setting, credit compliance, inventory management, work order accuracy, ad-hoc project management, merchandising of retail & third party sites and may also include advertising inventory management.
1-Uses multiple systems for purposes which may include:
to enter pre and post-sales information, fulfill orders, process and post payments, and/or verify order accuracy.
2-May initiate new service order requests, coordinates and tracks product/service installation process.
3-Support and lead ad hoc projects generated by Cox Sales Channels.
4-Prepares reports as requested.
5-Educates customers on Cox products & services.
6-Meets or exceeds critical monthly performance standards including but not limited to:
data entry accuracy and productivity.
7-Draft routine client and/or customer correspondence.
8-Responds to questions, helps resolve problems, and directs calls to appropriate resources.
9-Completes special operational and client projects as assigned.
10-Acts as liaison and coordinator with other departments, outside vendors, and external customers.
11-Provides order activity updates to Sales Support Manager / or Supervisor.
12-May coordinate and process off-line orders coming through G2B, E-commerce, Friends and Family.
13-May act as back up phone support during periods of high call volume or point of contact for customers in the absence of the sales force.
14-May provide assistance conducting refresher training with existing Reps.
15-May coordinate with Courtesy Accounts for employees, property managers, VIPs, government officials and/or reciprocal agreements with other MSOs.
16-May assist in pre-sale planning activities and post-sale activities.
17-May coordinate sales project events and other activities with sales force.
18--- 19-Cox Business 20-May manage all orders from initial sale through installation and billing.
21-May interface with all areas of the installation process to ensure orders are completed by the delivery date.
22-May sell services to inbound-calling customers.
23-May assist with overflow call-handling duties for inbound retention, sales, etc.
24-Interfaces with field provisioning engineers to confirm delivery interval feasibility for off-net orders.
25-Works closely with local billing coordinators to ensure, sold, installed and billed revenues are accurate.
26--- 27-Cox Media 28-May prepare sales presentations, proposals, and media kits.
29-May pull qualitative research and assist in building and exporting advertising schedules.
30-Complete change orders, promotions/taggables paperwork and traffic instructions.
Typical Training / Experience - HS diploma, GED or relevant work experience; Specialized skill training/certification may be required; 2-5 years of experience in area of responsibility required Dept/Org Scope & Impact - Fully functioning support role having greater responsibility to perform all (or most) most of the standard work within the function; moderate impact to the department Problem Complexity - Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex; Refers complex, unusual problems to supervisor/manager Autonomy - Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques; Work typically involves regular review of output by a senior coworker or supervisor/manager Knowledge - Demonstrates basic knowledge of a technical or specialty area; Readily learns and applies new information/concept in area of practice Additional Information:
HYBRID ROLE 2-3 days monthly onsite Target Years of
Experience:
2-3 years Monday - Friday 8A - 5P Job Type:
Full-time Salary:
$12.
81 - $15.
18 per hour Schedule:
Monday to Friday Ability to commute/relocate:
Pensacola, FL 32514:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Sales:
3 years (Preferred) Work Location:
In person Additional Information:
HYBRID ROLE 2-3 days monthly onsite Target Years of
Experience:
2-3 years Monday - Friday 8A - 5P.
Estimated Salary: $20 to $28 per hour based on qualifications.
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