Care Team Coordinator - Pensacola
Why Covenant Care?Are you a Healthcare Warrior? Want a competitive, engaging job with great perks? Want a seat at the table to discuss strategy? Want to see your ideas put into action? Then you want to look closely at a career with Covenant Care.
Covenant Care is one of the largest non-profit providers of home health, hospice, memory, palliative and private duty care in the regions we serve.
Our collaborative team of more than 600 physicians, nurses, aides, therapists and professional staff and volunteers serve patients and families in communities throughout Florida and Alabama.
For more information, visit choosecovenant.
org, or visit us on Facebook, Instagram or LinkedIn.
Ready to join our family?Our teammates enjoy a supportive environment and flexible schedule with advancement opportunities.
Covenant Care's engaging culture is founded upon mutual respect and trust.
A place where employees feel valued and patients and residents feel the service is extraordinary.
We recognize and celebrate the value of each teammate's unique contributions and encourage a sense of ownership, sharing our mission with patients, families and our communities.
Position SummaryThe Scheduler is primarily responsible for coordinating all clinical support operations.
Knowledgeable of a variety of home care concepts, practices, procedures, and reimbursement guidelines.
Relies on extensive experience and judgment to plan and accomplish goals.
Leads and directs the work of others.
Abide by and demonstrates the company Mission, Vision, and Guiding Principles through both behavior and job performance on a day-to-day basis.
Qualifications High School Graduate, Associate of Science degree in business management preferred.
2 years Home Care office experience preferred.
Minimum 5 years of progressive office experience.
Ability to type and prepare correspondence.
Basic medical terminology preferred.
Current driver's license and valid auto insurance.
Main Duties &
Responsibilities:
Acts as a key interface between members of the client care team, management, clients, and referral sources.
Sets up employee availability to allow scheduling in the software system.
Responsible for assessment of client skill orders and assigning and scheduling to appropriate interdisciplinary clinical staff.
Responsible for keeping current with utilization of Agency software for admissions, resumption of care, recertifications, discharges, scheduling and employee maintenance.
Monitors and documents all missed/cancelled visits for Agency and communicates information to Clinical Team Managers, Case Managers, DCS and Intake Department.
Maintains accurate client census.
Responsible for implementation of clients into active status category via computer software Makes all scheduling changes into agency computer scheduling program including changes in day/time/visit frequency and services (both permanent and temporary) and cancellations.
Identifies incorrect client information for correction and communicates changes needed to the Case Manager or therapist.
Communicates with the clinical team manager, Case Manager and agency employees to facilitate scheduling of client visits.
Interrelates with coworkers, clinical staff, visitors, and other departmental personnel in a tactful, diplomatic manner while always exercising discretion, good judgment and confidentiality.
Ensure workflow processes are timely and cost-effective.
Maintains confidentiality of personnel related information.
Responsible for clinical staff weekend scheduling and coordination of schedules with Team Leader.
Works with minimal supervision.
Proactively handles customer issues as they arise and seeks assistance from others as needed.
Maintains an understanding of the company's scope of services.
Understands the infrastructure and how and where to transfer calls in the company.
Maintains a professional image.
Uses appropriate phone etiquette.
Promotes a customer friendly atmosphere for all visitors and ensures client confidentiality at all times.
Participates in accreditation program.
Performs other duties as assigned.
Contact the Human Resources Department at 850.
365.
9659 for more information.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
Recommended Skills Business Management Clinical Works Confidentiality Courtesy Diplomacy Friendliness Estimated Salary: $20 to $28 per hour based on qualifications.
Covenant Care is one of the largest non-profit providers of home health, hospice, memory, palliative and private duty care in the regions we serve.
Our collaborative team of more than 600 physicians, nurses, aides, therapists and professional staff and volunteers serve patients and families in communities throughout Florida and Alabama.
For more information, visit choosecovenant.
org, or visit us on Facebook, Instagram or LinkedIn.
Ready to join our family?Our teammates enjoy a supportive environment and flexible schedule with advancement opportunities.
Covenant Care's engaging culture is founded upon mutual respect and trust.
A place where employees feel valued and patients and residents feel the service is extraordinary.
We recognize and celebrate the value of each teammate's unique contributions and encourage a sense of ownership, sharing our mission with patients, families and our communities.
Position SummaryThe Scheduler is primarily responsible for coordinating all clinical support operations.
Knowledgeable of a variety of home care concepts, practices, procedures, and reimbursement guidelines.
Relies on extensive experience and judgment to plan and accomplish goals.
Leads and directs the work of others.
Abide by and demonstrates the company Mission, Vision, and Guiding Principles through both behavior and job performance on a day-to-day basis.
Qualifications High School Graduate, Associate of Science degree in business management preferred.
2 years Home Care office experience preferred.
Minimum 5 years of progressive office experience.
Ability to type and prepare correspondence.
Basic medical terminology preferred.
Current driver's license and valid auto insurance.
Main Duties &
Responsibilities:
Acts as a key interface between members of the client care team, management, clients, and referral sources.
Sets up employee availability to allow scheduling in the software system.
Responsible for assessment of client skill orders and assigning and scheduling to appropriate interdisciplinary clinical staff.
Responsible for keeping current with utilization of Agency software for admissions, resumption of care, recertifications, discharges, scheduling and employee maintenance.
Monitors and documents all missed/cancelled visits for Agency and communicates information to Clinical Team Managers, Case Managers, DCS and Intake Department.
Maintains accurate client census.
Responsible for implementation of clients into active status category via computer software Makes all scheduling changes into agency computer scheduling program including changes in day/time/visit frequency and services (both permanent and temporary) and cancellations.
Identifies incorrect client information for correction and communicates changes needed to the Case Manager or therapist.
Communicates with the clinical team manager, Case Manager and agency employees to facilitate scheduling of client visits.
Interrelates with coworkers, clinical staff, visitors, and other departmental personnel in a tactful, diplomatic manner while always exercising discretion, good judgment and confidentiality.
Ensure workflow processes are timely and cost-effective.
Maintains confidentiality of personnel related information.
Responsible for clinical staff weekend scheduling and coordination of schedules with Team Leader.
Works with minimal supervision.
Proactively handles customer issues as they arise and seeks assistance from others as needed.
Maintains an understanding of the company's scope of services.
Understands the infrastructure and how and where to transfer calls in the company.
Maintains a professional image.
Uses appropriate phone etiquette.
Promotes a customer friendly atmosphere for all visitors and ensures client confidentiality at all times.
Participates in accreditation program.
Performs other duties as assigned.
Contact the Human Resources Department at 850.
365.
9659 for more information.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
Recommended Skills Business Management Clinical Works Confidentiality Courtesy Diplomacy Friendliness Estimated Salary: $20 to $28 per hour based on qualifications.
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