Administrative Support - Level I
Pensacola, FL Pensacola, FL Estimated:
$32.
5K - $41.
2K a year Estimated:
$32.
5K - $41.
2K a year 2 days ago 2 days ago 2 days ago Administrative Support - Level I Employer Information Organization Name:
Buffalo Rock Company Website:
https:
//www.
buffalorock.
com/careers/ Job Department:
Administration Reports to:
Administrative Support - Level III FLSA Status :
No Exempt Purpose:
Buffalo Rock is an award-winning Pepsi-Cola Bottler founded in Birmingham, AL, more than 100 years ago.
The primary duty of the Administrative Support - Level I serving as the first point of contact for all incoming phone calls (coffee orders, etc.
), dispatch operator (service calls; national calls, etc.
) and greeting visitors while providing superior customer service and performing administrative support tasks.
Education:
High School Diploma (or GED or High School Equivalence Certificate) preferred Knowledge:
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills:
Basic Skills Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Mathematics - Using mathematics to solve problems.
Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
Science - Using scientific rules and methods to solve problems.
Speaking- Talking to others to convey information effectively.
Writing- Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills Coordination- Adjusting actions in relation to others' actions.
Service Orientation- Actively looking for ways to help people.
Complex Problem-Solving Skills Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Resource Management Skills Time Management- Managing one's own time.
Work Context Body Positioning Spend Time Making Repetitive Motions Spend Time Sitting Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls Communication Contact with Others Electronic Mail Face-to-Face Discussions Letters and Memos Telephone Conflictual Contact Deal with Unpleasant or Angry People Pace and Scheduling Time Pressure Work Setting Indoors, Environmentally Controlled Essential Functions Regular and timely attendance is an essential function of this position.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to order office supplies.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Ensure all visitors sign in and out according to policies and procedures.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Handles Premise/FLV administrative duties:
Commissions - MEI Daily Micro Market posting House invoices Item ordering Monthly scorecard updates New customer set-up Pricing Reimbursements Subsidy reports Water Cooler rental invoices Covers Money Room Cashier duties when necessary.
To distribute service and product calls through VMMS to ensure timely response.
Process Inbound and Outbound Blue Bag process.
Handles retail house sales tickets, retail manual sales tickets and processes and tracks donation tickets.
Responsible to balance and maintain cash box.
Maintains continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method.
Successfully completes assigned training curriculum, including but not limited to online and/or facilitated training.
Other Tasks Performs other duties as assigned.
Activities Communicating with Supervisors, or Peers Getting Information Examine files or documents to obtain information Interacting with Computers Use computers to enter, access or retrieve data Performing for or Working Directly with the Public Answer questions from employees or public Greet customers, guests or visitors Communicating with Persons Inside and Outside Organization Answer calls using switchboard Communicate with customers or employees to obtain, disseminate, or exchange information Updating and Using Relevant Knowledge Use oral or written communication techniques Use telephone communication techniques Tools and Technology Tools Calculators Multi-line switchboards/Scanners Must be proficient in Microsoft suite of products including Word, Excel, Outlook, and PowerPoint.
SharePoint experience preferred.
Desktop computers Desktop computers Applicant's/ Employee's Signature:
Date:
Interviewer's/ Supervisor's Signature:
Date:
The company has reviewed this job description to ensure that essential functions and basic duties have been included.
It is intended to provide guidelines for job expectations and the employee's ability to perform the position described.
It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.
Additional functions and requirements may be assigned by supervisors as deemed appropriate.
This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$32.
5K - $41.
2K a year Estimated:
$32.
5K - $41.
2K a year 2 days ago 2 days ago 2 days ago Administrative Support - Level I Employer Information Organization Name:
Buffalo Rock Company Website:
https:
//www.
buffalorock.
com/careers/ Job Department:
Administration Reports to:
Administrative Support - Level III FLSA Status :
No Exempt Purpose:
Buffalo Rock is an award-winning Pepsi-Cola Bottler founded in Birmingham, AL, more than 100 years ago.
The primary duty of the Administrative Support - Level I serving as the first point of contact for all incoming phone calls (coffee orders, etc.
), dispatch operator (service calls; national calls, etc.
) and greeting visitors while providing superior customer service and performing administrative support tasks.
Education:
High School Diploma (or GED or High School Equivalence Certificate) preferred Knowledge:
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.
This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills:
Basic Skills Active Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Mathematics - Using mathematics to solve problems.
Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
Science - Using scientific rules and methods to solve problems.
Speaking- Talking to others to convey information effectively.
Writing- Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills Coordination- Adjusting actions in relation to others' actions.
Service Orientation- Actively looking for ways to help people.
Complex Problem-Solving Skills Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Resource Management Skills Time Management- Managing one's own time.
Work Context Body Positioning Spend Time Making Repetitive Motions Spend Time Sitting Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls Communication Contact with Others Electronic Mail Face-to-Face Discussions Letters and Memos Telephone Conflictual Contact Deal with Unpleasant or Angry People Pace and Scheduling Time Pressure Work Setting Indoors, Environmentally Controlled Essential Functions Regular and timely attendance is an essential function of this position.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to order office supplies.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Ensure all visitors sign in and out according to policies and procedures.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Handles Premise/FLV administrative duties:
Commissions - MEI Daily Micro Market posting House invoices Item ordering Monthly scorecard updates New customer set-up Pricing Reimbursements Subsidy reports Water Cooler rental invoices Covers Money Room Cashier duties when necessary.
To distribute service and product calls through VMMS to ensure timely response.
Process Inbound and Outbound Blue Bag process.
Handles retail house sales tickets, retail manual sales tickets and processes and tracks donation tickets.
Responsible to balance and maintain cash box.
Maintains continuous self-improvement through the knowledge and use of all Buffalo Rock provided training, either web-based, in-house, or any other provided method.
Successfully completes assigned training curriculum, including but not limited to online and/or facilitated training.
Other Tasks Performs other duties as assigned.
Activities Communicating with Supervisors, or Peers Getting Information Examine files or documents to obtain information Interacting with Computers Use computers to enter, access or retrieve data Performing for or Working Directly with the Public Answer questions from employees or public Greet customers, guests or visitors Communicating with Persons Inside and Outside Organization Answer calls using switchboard Communicate with customers or employees to obtain, disseminate, or exchange information Updating and Using Relevant Knowledge Use oral or written communication techniques Use telephone communication techniques Tools and Technology Tools Calculators Multi-line switchboards/Scanners Must be proficient in Microsoft suite of products including Word, Excel, Outlook, and PowerPoint.
SharePoint experience preferred.
Desktop computers Desktop computers Applicant's/ Employee's Signature:
Date:
Interviewer's/ Supervisor's Signature:
Date:
The company has reviewed this job description to ensure that essential functions and basic duties have been included.
It is intended to provide guidelines for job expectations and the employee's ability to perform the position described.
It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.
Additional functions and requirements may be assigned by supervisors as deemed appropriate.
This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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