IT Support Specialist II*
VT Mobile Aerospace Engineering IT Support Specialist II Pensacola, FL 32504 ST Engineering Aerospace located at Brookley Aeroplex in Mobile, Alabama and in Pensacola FL at the Pensacola International Airport.
We are a renowned provider of aircraft maintenance and modification (AMM) services for both commercial airlines and air freight operators.
We meet our customers' requirements by providing a full spectrum of high quality, reliable and timely AMM and engineering solutions.
We have the know-how and experience to comprehensively manage complex projects, ensuring our customers' aircraft operate safely and efficiently.
Summary Initial point of contact for users at VT Aerospace Mobile for IT issues.
Provide operational and help desk support on desktop systems, host systems and file servers.
Maintain security of the computer center and related information.
Responsibilities 1.
Manages and maintains local computing infrastructure and devices.
2.
Work closely with staff to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
Educates end-users and local administration using skills that are appropriate and professional.
3.
Responds, communicates, and applies Information Technology policies and procedures verbally and through documentation.
Responsible for all aspects of problem diagnosis, communication, and break/fix solutions in accordance with IT policies and procedures-including the ability to provide or locate alternate work methods and/or solutions independently.
4.
Performs installation, configuration and troubleshooting of standard user desktop/laptop computing hardware, mobile devices, printers, and peripheral devices in accordance with IT standards and procedures.
Coordinates and/or migrates customer data/information from decommissioned devices to new equipment.
5.
Coordinates equipment shipments and receivables, as well as processes surplus equipment in accordance with IT procedures.
6.
Maintains department IT inventory system by keeping up-to-date and accurate records of serialized asset information.
7.
Maintains and updates user account information and group permissions.
8.
Corresponds with users and staff concerning issue status, resolution, and task completion with little need for escalation.
9.
Troubleshoot intermediate to advanced LAN/WAN connectivity for all networked devices.
Coordinates troubleshooting efforts with appropriate IT staff and informs with resolution status.
10.
May install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products as required.
11.
Assists with security needs and data recovery to include virus/spam removal with end users; uses decryption codes and necessary files to support hard drive troubleshooting and data recovery as necessary.
Qualifications High school diploma or GED required with Technical/Trade School education in IT.
Microsoft Certified Professional, A+, or similar certification.
Windows Certification.
3 - 5 years experience with direct customer support in a technical environment is preferred.
Benefits/Culture As part of the ST Engineering Aerospace family, you will be treated like family.
Some of the benefits we offer our team members are listed below:
Medical Benefits Vision Insurance Dental Insurance 401k with Employer match PTO 6 Nationally recognized holidays Short Term and Long Term Disability Insurance Life Insurance Company sponsored events throughout the year Recommended Skills Administration Aerospace Industries Customer Service Help Desk Host Systems Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
We are a renowned provider of aircraft maintenance and modification (AMM) services for both commercial airlines and air freight operators.
We meet our customers' requirements by providing a full spectrum of high quality, reliable and timely AMM and engineering solutions.
We have the know-how and experience to comprehensively manage complex projects, ensuring our customers' aircraft operate safely and efficiently.
Summary Initial point of contact for users at VT Aerospace Mobile for IT issues.
Provide operational and help desk support on desktop systems, host systems and file servers.
Maintain security of the computer center and related information.
Responsibilities 1.
Manages and maintains local computing infrastructure and devices.
2.
Work closely with staff to prioritize daily tasks and projects while providing responsive and timely end-user customer support.
Educates end-users and local administration using skills that are appropriate and professional.
3.
Responds, communicates, and applies Information Technology policies and procedures verbally and through documentation.
Responsible for all aspects of problem diagnosis, communication, and break/fix solutions in accordance with IT policies and procedures-including the ability to provide or locate alternate work methods and/or solutions independently.
4.
Performs installation, configuration and troubleshooting of standard user desktop/laptop computing hardware, mobile devices, printers, and peripheral devices in accordance with IT standards and procedures.
Coordinates and/or migrates customer data/information from decommissioned devices to new equipment.
5.
Coordinates equipment shipments and receivables, as well as processes surplus equipment in accordance with IT procedures.
6.
Maintains department IT inventory system by keeping up-to-date and accurate records of serialized asset information.
7.
Maintains and updates user account information and group permissions.
8.
Corresponds with users and staff concerning issue status, resolution, and task completion with little need for escalation.
9.
Troubleshoot intermediate to advanced LAN/WAN connectivity for all networked devices.
Coordinates troubleshooting efforts with appropriate IT staff and informs with resolution status.
10.
May install, configure, test, maintain, monitor, and troubleshoot associated end-user workstation software and networking software products as required.
11.
Assists with security needs and data recovery to include virus/spam removal with end users; uses decryption codes and necessary files to support hard drive troubleshooting and data recovery as necessary.
Qualifications High school diploma or GED required with Technical/Trade School education in IT.
Microsoft Certified Professional, A+, or similar certification.
Windows Certification.
3 - 5 years experience with direct customer support in a technical environment is preferred.
Benefits/Culture As part of the ST Engineering Aerospace family, you will be treated like family.
Some of the benefits we offer our team members are listed below:
Medical Benefits Vision Insurance Dental Insurance 401k with Employer match PTO 6 Nationally recognized holidays Short Term and Long Term Disability Insurance Life Insurance Company sponsored events throughout the year Recommended Skills Administration Aerospace Industries Customer Service Help Desk Host Systems Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
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