Fraud & Security Manager
3.
1 Pensacola, FL Pensacola, FL Full-time Full-time $79,688 - $93,751 a year $79,688 - $93,751 a year 12 days ago 12 days ago 12 days ago Company Description Since 1936 PenAir Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good.
We have a unique culture and we're passionate about it.
Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it.
These guiding principles are Respect, Service, and Communerosity and they're woven throughout our culture.
PenAir is where people and community, resources and expertise align with your values to create real impact.
Generational impact through strong financial education and support.
We care about the things you care about.
As the largest and oldest credit union in Pensacola, Florida, with more than $2.
8 billion in assets, our purpose is to enhance the lives of those we serve from Mobile County, Alabama to Leon County, Florida.
Careers Do you have a passion for helping others? Currently, PenAir provides access to 11 convenient locations in Baldwin County, AL and Escambia and Santa Rosa Counties in Florida.
Join us and become a powerful force for good - after all we live, work, and play here too.
Join the team.
You'll fit right in.
Take control of your future by mapping out a career at PenAir.
Working with us means you can shape your professional experience to suit your dreams.
We offer valuable resources that provide you the opportunity to build upon and strengthen your skills.
Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone.
Where will your journey take you? The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.
Holistic Amenities:
Up to $15K available for continuing education Student Loan Paydown Adoption Assistance Reimbursement Wellness Programs Gym membership reimbursement Formal Career Development Resources Financial Wellness Resources Purchase assistance with computers and fitness equipment Benefits Package Highlights:
Generous PTO Plan--20 days for new hires Paid Maternal & Parental Leave Competitive Retirement Plan Competitive medical, dental & vision plans Company paid Telehealth services Company paid Short Term Disability And more.
! The starting salary for this position is $79,688-93,751 annualized.
Fraud & Security Manager Role:
Responsible for understanding and managing PenAir Credit Union's fraud mitigation resources, practices and strategies.
Manage and monitor the effectiveness & remediation of the Physical Security Program.
Provide oversight for and ensures effective and timely deployment of new strategies to mitigate loss and manage risk.
Review and analyze industry trends and changes in the payments and regulatory environment to identify gaps in existing strategies.
Recommend changes to improve program performance, develop and maintain benchmarks and metrics to analyze fraud trends, and collaborate with team members across the credit union to improve program effectiveness.
Essential Functions &
Responsibilities:
45% Maintains and demonstrates knowledge of the Credit Union's services including debit and credit cards, ATM, ACH, draft and wire processing, BillPay, account to account, person to person, etc.
15% Assists in supporting daily operations related to fraud management, including review and processing of alerts.
Coordinates and communicates with appropriate teams and departments to ensure they are adequately informed and trained on fraud detection and prevention best practices.
15% Oversee all aspects of the Physical Security program.
10% Manages development, testing and implementation of new Fraud rules & strategies to improve program performance and enhance member experience with fraud software or programs to mitigate loss.
5% Hires, reviews, schedules, trains, and monitors the work of direct reports; conducts performance reviews; allocates resources to meet operational needs within the department; implements change based on departmental performance and/or internal recommendation 5% Manages the reporting, monitoring and communication of fraud trends and losses.
5% Perform other job related duties as assigned.
Performance Measurements:
Demonstrate and maintain knowledge of new and existing laws affecting the compliance function of the credit union.
2.
Maintain a cohesive, highly trained, motivated staff sufficient to meet daily department demands.
3 Provide professional, timely, and accurate service and support to all members and teammates.
4 Develop recommendations for cost efficiencies and enhancements to policies, procedures, and processes by monitoring trends in BSA/Compliance/Fraud/Quality Assurance/Fair Lending.
5.
Manages vendor relationship for most fraud mitigation products and services.
6.
Participates in user groups, forums and vendor related training to uncover additional opportunities and solutions implemented by industry peers.
7.
Regular reliable attendance.
8.
Demonstrate behaviors consistent with Pen Air core values.
Knowledge and Skills:
Experience Five years to eight years of similar or related experience.
Education Equivalent to a college degree (BS or BA in a relevant field).
Completion of an industry certification Interpersonal Skills A significant level of trust, professionalism, and diplomacy is required, in addition to normal courtesy and tact.
Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
Work may involve motivating, influencing or training others.
Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills Strong communication skills, both orally and in writing Ability to work independently and as part of a team, problem solve and make decisions.
Must be numbers and detail oriented.
Public speaking Knowledge of the features and benefits of financial institution products and services (to include mortgage products).
Trustworthy with confidential information Strong knowledge of fraud management/investigative processes, knowledge of fraud tools and models; knowledge of bank payment systems.
Physical Requirements Light or low amount of physical exertion Work Environment Some travel may be required.
This Job Description is not a complete statement of all duties and responsibilities comprising the position Since 1936 PenAir Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good.
We have a unique culture and we're passionate about it.
Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it.
These guiding principles are Respect, Service, and Communerosity and they're woven throughout our culture.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Pensacola, FL Pensacola, FL Full-time Full-time $79,688 - $93,751 a year $79,688 - $93,751 a year 12 days ago 12 days ago 12 days ago Company Description Since 1936 PenAir Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good.
We have a unique culture and we're passionate about it.
Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it.
These guiding principles are Respect, Service, and Communerosity and they're woven throughout our culture.
PenAir is where people and community, resources and expertise align with your values to create real impact.
Generational impact through strong financial education and support.
We care about the things you care about.
As the largest and oldest credit union in Pensacola, Florida, with more than $2.
8 billion in assets, our purpose is to enhance the lives of those we serve from Mobile County, Alabama to Leon County, Florida.
Careers Do you have a passion for helping others? Currently, PenAir provides access to 11 convenient locations in Baldwin County, AL and Escambia and Santa Rosa Counties in Florida.
Join us and become a powerful force for good - after all we live, work, and play here too.
Join the team.
You'll fit right in.
Take control of your future by mapping out a career at PenAir.
Working with us means you can shape your professional experience to suit your dreams.
We offer valuable resources that provide you the opportunity to build upon and strengthen your skills.
Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone.
Where will your journey take you? The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.
Holistic Amenities:
Up to $15K available for continuing education Student Loan Paydown Adoption Assistance Reimbursement Wellness Programs Gym membership reimbursement Formal Career Development Resources Financial Wellness Resources Purchase assistance with computers and fitness equipment Benefits Package Highlights:
Generous PTO Plan--20 days for new hires Paid Maternal & Parental Leave Competitive Retirement Plan Competitive medical, dental & vision plans Company paid Telehealth services Company paid Short Term Disability And more.
! The starting salary for this position is $79,688-93,751 annualized.
Fraud & Security Manager Role:
Responsible for understanding and managing PenAir Credit Union's fraud mitigation resources, practices and strategies.
Manage and monitor the effectiveness & remediation of the Physical Security Program.
Provide oversight for and ensures effective and timely deployment of new strategies to mitigate loss and manage risk.
Review and analyze industry trends and changes in the payments and regulatory environment to identify gaps in existing strategies.
Recommend changes to improve program performance, develop and maintain benchmarks and metrics to analyze fraud trends, and collaborate with team members across the credit union to improve program effectiveness.
Essential Functions &
Responsibilities:
45% Maintains and demonstrates knowledge of the Credit Union's services including debit and credit cards, ATM, ACH, draft and wire processing, BillPay, account to account, person to person, etc.
15% Assists in supporting daily operations related to fraud management, including review and processing of alerts.
Coordinates and communicates with appropriate teams and departments to ensure they are adequately informed and trained on fraud detection and prevention best practices.
15% Oversee all aspects of the Physical Security program.
10% Manages development, testing and implementation of new Fraud rules & strategies to improve program performance and enhance member experience with fraud software or programs to mitigate loss.
5% Hires, reviews, schedules, trains, and monitors the work of direct reports; conducts performance reviews; allocates resources to meet operational needs within the department; implements change based on departmental performance and/or internal recommendation 5% Manages the reporting, monitoring and communication of fraud trends and losses.
5% Perform other job related duties as assigned.
Performance Measurements:
Demonstrate and maintain knowledge of new and existing laws affecting the compliance function of the credit union.
2.
Maintain a cohesive, highly trained, motivated staff sufficient to meet daily department demands.
3 Provide professional, timely, and accurate service and support to all members and teammates.
4 Develop recommendations for cost efficiencies and enhancements to policies, procedures, and processes by monitoring trends in BSA/Compliance/Fraud/Quality Assurance/Fair Lending.
5.
Manages vendor relationship for most fraud mitigation products and services.
6.
Participates in user groups, forums and vendor related training to uncover additional opportunities and solutions implemented by industry peers.
7.
Regular reliable attendance.
8.
Demonstrate behaviors consistent with Pen Air core values.
Knowledge and Skills:
Experience Five years to eight years of similar or related experience.
Education Equivalent to a college degree (BS or BA in a relevant field).
Completion of an industry certification Interpersonal Skills A significant level of trust, professionalism, and diplomacy is required, in addition to normal courtesy and tact.
Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
Work may involve motivating, influencing or training others.
Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills Strong communication skills, both orally and in writing Ability to work independently and as part of a team, problem solve and make decisions.
Must be numbers and detail oriented.
Public speaking Knowledge of the features and benefits of financial institution products and services (to include mortgage products).
Trustworthy with confidential information Strong knowledge of fraud management/investigative processes, knowledge of fraud tools and models; knowledge of bank payment systems.
Physical Requirements Light or low amount of physical exertion Work Environment Some travel may be required.
This Job Description is not a complete statement of all duties and responsibilities comprising the position Since 1936 PenAir Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good.
We have a unique culture and we're passionate about it.
Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it.
These guiding principles are Respect, Service, and Communerosity and they're woven throughout our culture.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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